The Pélo Experience
Your dream hair awaits…
The beginning.
Once your appointment is scheduled, you will receive an online client consultation form to complete. This form, attached to your file, helps us understand your hair and your goals, allowing us to create a tailored Pélo experience just for you.
You will receive a confirmation text 4 days before your appointment. If you need to make any changes, please contact us as soon as possible to avoid missing out or incurring a cancellation fee, as we maintain a waitlist.
Your personalised hair plan
We believe in the importance of a thorough consultation to understand your hair history and aspirations. During this session, we will explore your likes and dislikes, use visual references, and discuss practical considerations to develop a personalised hair plan for you. We will also address future maintenance and provide at-home care recommendations to help you achieve your desired results as efficiently as possible.
Your stylist will present you with a detailed quote and answer any questions to ensure you feel fully confident before proceeding. If you have time constraints, please inform your stylist. We are committed to working efficiently while maintaining the highest quality of service. Most color services typically require 3-5 hours to complete.
The consultation
Transformation comes to life
The process.
Following your consultation, your stylist will thoroughly plan the formulations and techniques to achieve your dream hair. Every detail of your personalised hair plan will be documented in your file. Another stylist may assist or offer advice during your service to ensure the best results, this collaborative approach allows us to perfect every detail, including the blowout, which may also be completed by a fellow stylist.
We use the highest quality products and prioritise the health of your hair at every step. We believe that beautiful hair starts with healthy hair.
During your service, we'll discuss how to maintain your color's longevity, keep your hair healthy, and style it at home.
Feel free to bring a book, iPad, or work laptop to stay occupied, or indulge in a little Netflix and chill. We'll ensure your comfort with a warm cup of coffee. Your time in our chair is yours to enjoy, with no judgments and complete relaxation.
Luxury from head to toe
The ultimate experience
At Pélo, we aim to provide a luxurious salon experience for everyone, beginning with a beautiful and bright salon atmosphere designed for your comfort and relaxation.
Enjoy our high-speed Wi-Fi connection to stay connected while you indulge in our wide array of refreshments. Choose from T2 Tea, sparkling water, and commercial-grade coffee made with freshly ground beans.
We offer a curated selection of luxury products for hair, beauty, and wellness, including premium Goldwell hair care and Great Lengths hair extensions. Indulge in the finest products to maintain your look and well-being long after you leave the salon.
At Pélo by Lago, every detail is considered to ensure your time with us is truly exceptional.